Gosberton Medical Centre

Gosberton Medical Centre 2017-03-10 Person 4 5 0

The doctors, medical staff, & receptionists and pharmacy staff are all very very good. It is now very difficult to get an appointment without going through the receptionist & then the nurses. I do not mind seeing our wonderful nurses as they are all so good. What I do find difficult is that one of the receptionists is very aggressive and demands I tell her exactly what is wrong with me. I really don't want to be forced to reveal personal problems on the phone. All the other receptionists, especially Katie, are so responsive to patients needs and very kind. Just before Christmas I became poorly and after Christmas holidays my husband made an appointment for me with one of our lovely nurses as my breathing had become very difficult. The nurse told me I had a lung infection in one my lungs and put me on a course of antibiotics. The following day I couldn't breath properly and had been wheezing. My husband phoned the surgery and Katie was on reception. My husband told her I was worse than previous day and now couldn't breath properly. No further questions required& katie got an emergency appointment with Dr. Bemment. I found it hard breathing and walking was difficult. Dr. Bemment was so good (as he always is) and told me that the infection was now very bad as it had gone to the other lung. Also my lungs were inflamed and the infection had brought on asthma. Dr Bemment put me on steroids. In one day I began to feel better and wasn't wheezing so much. I thanked Katie for her kindness to me. Whilst I understand that doctors do not wish to have their time wasted - missing appointments with a doctor or nurse shouldn't be tolerated unless the person in question has been rushed to hospital. However I do find it hard to accept that I should be forced to tell a receptionist (who is very aggressive on the phone and in person) my personal difficulties. I do not mind talking to Katie and some of the other ladies who are very kind and helpful, but when it is very personal then I do not think it is correct. I do not mind discussing my health with the nurse.

Gosberton Medical Centre 2015-12-16 Person 5 5 0

I had a problem that suddenly occurred at 10.55 am. I rang the surgery and saw a doctor within 30 minutes. The consultation was thorough and referrals made instantly. I was given time, and honest answers to my questions. Thank you Dr. Wiscombe

Gosberton Medical Centre 2015-12-11 Person 5 5 0

I have no problems with this practice everything is done to accommodate the patients.

Gosberton Medical Centre 2015-11-11 Person 5 5 0

Receptionists helpful in directing patient to appropriate service. Easy to arrange triage review for appropriate referral and to be seen on the same day if required, or have appointment arranged for routine need. All staff that I have had dealings with have been helpful, or arranged for a person who can assist to be available. Gp's and nursing staff excellent - caring, knowledgeable and professional. Like the electronic booking in on arrival. Loads of information available at the surgery.

Gosberton Medical Centre 2015-10-10 Person 5 5 0

The Medical Staff are always thorough and explain things to me. I have had a few issues recently and found the Doctors and Sarah Wiscombe to be friendly and willing to listen and answer any questions that I may have. I have never felt rushed with my appointments and been referred further to specialists, if necessary.